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Temporary mail server outage and notice of service restoration
Dear valued customers,
Thank you for visiting
From the afternoon of August 8 to approximately 4 pm (GMT+9) August 21, our Asia & Oceania region website experienced a mail server error which may have resulted in non-delivery of form emails sent to us during this period.
The mail server has since been restored and our mail enquiry system is now fully operational.
If you sent a message during this period and have not yet received a reply from us, we ask that you complete the form on this page and resubmit your enquiry. We will endeavor to respond to you as quickly as possible.
Onkyo Corporation sincerely apologizes for any inconvenience caused and thank you for your patience and understanding.

Onkyo Corporation Osaka, Japan

This form is for product or service (repairs and warranty) inquiries only. Please input your contact details, country, and product- or service-related question and click "submit" to send. For information about Onkyo’s loss of audio or network connection Customer Care Program, please click here. Your email will be sent directly to the global support center. Note that fields marked with the [!] symbol must be completed, and that we can only process inquiries in English at this time.

If your inquiry is related to sales (where to buy), please visit our Where to Buy/Local Contacts page to contact your local distributor directly.

Note: EU residents are supported at Onkyo EU website, and US residents at Onkyo US website.

Name !
E-mail !

Please hyphenate numbers (i.e. XX-XXX-XXXX).


Please hyphenate numbers (i.e. XX-XXX-XXXX).

Country !

Note: Do not select “Other” if you live in EU/US. Support is available via Onkyo EU and Onkyo US websites respectively.

Product Category !
Question Category !
Question !

Note: Please select an appropriate Question Category and include your product’s model name and serial number in the Question field if your query is related to repairs or servicing.


To expedite handling of your inquiry, please attach proof of purchase (JPEG up to 2 MB).

Confirmation !